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Swedish Customer Advisor for Vivino - Portugal Swedish Customer Advisor for Vivino - Portugal
Do you want to help customers everywhere to enjoy wine purchase to the fullest?
Are you Swedish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our Swedish Customer Support team.
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun.
As a customer service specialist in this project, your daily responsibilities will include:
Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication
Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way
Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
Native or proficient level of Swedish (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work #LI-Remote
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal
Signing bonus
Relocation package
Competitive wages
Paid professional training
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peak of the job in action Provider
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SAP as service provider
"route" is used for session stickiness
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"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
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Google Analytics 4
A web analytics service that tracks and reports website traffic.
An analytics tool that allows us to measure and optimize Facebook ads, build targeted audiences and remarket to our website users.
Google AdSense
Tracks when someone clicks on our ad and identifies them when they visit our website and complete an action, such as a form submission or sign-up.
LinkedIn Insight
Provides demographic insights about our website users. Supports optimization of campaigns and retargeting of our website users.
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