Support Specialist - English and Japanese Remote: Poland · Portugal · Romania
About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're looking for customer support superstars to join our team as a Support Specialist. This role isn't just about ticking off tickets and answering calls quickly; this is about truly delivering "WOW" levels of service to our global customer base. We want fast-acting problem solvers, not script readers.
If you don't see your long-term future in customer support, that's cool too. We put a lot of time aside to train you up so you're ready to hit the ground running in any other team in the company if you decide to make a change.
We're a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We'll compensate you for night shifts, but we understand this still isn't for everyone so please bear that in mind before applying.
What you'll be doing Providing our users with an outstanding customer experience - it's part of our mission to make Revolut users feel secure whilst using our service.
Providing excellent customer service via our in-app live chat, phone, and email.
Representing Revolut online at all times.
Collaborating with other teams internationally to tackle any customers' issues.
What you'll need Proficient English language skills.
JLPT Level 1 Japanese language ability or higher.
Bachelor's degree or equivalent.
Ability to explain complex issues in an easy and understandable manner.
Strong writing skills and great numeracy and IT skills.
Strong attention to detail and analytical skills.
Empathy and love for helping people.
Driven, self-motivated and highly flexible team player.
Self-learner, independent problem-solver.
Nice to have Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Get what you need to succeed Financial benefits that show we value your work.
Flexibility to work from home, the office, or abroad.
A free Revolut Metal subscription loaded with perks.
Exciting events year-round so you can get to know your team.
Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
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