Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days.
Our mission? is as simple as ambitious - Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. Today, we've partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.
Who are we? Firstly, we are Partner Obsessed creating bespoke solutions to better serve our partners' customers. Secondly, we love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. Finally, we are all about growing, expanding our network, our partners' businesses, and the professional development of our team, all while driving the EV ecosystem forward.
Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey.
Responsibilities:
Resolve a high volume of customer contacts through various support channels which may include inbound, outbound calls and emails.
Investigate case details to determine the root cause of issues and troubleshooting steps.
Monitor our network of chargers to identify issues.
Learn and master multiple applications and resources including contact management systems and knowledge bases.
Communicate quickly and effectively to internal and external stakeholders.
Triage and escalate urgent issues in order to drive them to resolution.
Complete thorough documentation and notation on customer contacts and trends.
Provide feedback to management teams regarding processes and trends.
The Candidate we are looking for:
Has previous experience in customer support, high proactive and independent entrepreneurial spirit, combined with an enormous capacity for problem-solving, decision making, and leadership.
Must be used to working in a fast-paced and ambitious environment.
Is fluent in both oral and written Polish and English in order to prepare business documents and conduct meetings in these languages. Spanish, Portuguese or French are a plus.
Has empathy – a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
Has strong written and verbal communication skills – an effective communicator and listener, adaptable to varied communication methods.
Has an interest and enthusiasm in the area of electric mobility; experiences in the area or in a related area are highly valued.
Is based in Lisbon or willing/looking to relocate to Lisbon and is available to work rotating shifts.
Get to know our benefits!
Private health insurance.
Gym pass membership.
Flexible time (you own your time).
Annual offsite - last year it was in Tróia, Portugal, don't miss the next one!
Recurrent team buildings in our local teams.
At Powerdot, we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail, and where everyone has the opportunity to speak up, challenge the status quo, and make a difference.
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