.Experience the power of a game-changing career Are you looking for what's next?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
And we're proud to be recognised with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal you will ensure that performance goals are met across all operations.
And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
At Concentrix, there's a real career and personal growth potential.
About 80% of our managers and leaders have been promoted from within!
That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role As a Customer Support Agent, you will: You are the voice of our company - the direct link to our customers Take care of our German-speaking customers by phone, email, chat and social media channels Support competently our merchants for all questions and inquiries about our product and service Work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants Work with other departments together, for example, Sales and Marketing You will be part of an international and multilingual team Your qualifications Concentrix is a great match if you: Fluent, verbal and written in French (C1) Advanced level of English (B2) Strong communication skills: approachable, patient and customer-oriented High level of empathy: providing excellent, customer-friendly service is your top priority Capable of managing escalation processes and resolving complex issues Prior experience as customer support Familiarity with emotional support (phone, chat, e-mail) and ability to work with many tools at once Problem-solving mindset, curious and persistent in resolving issues Well-organised and able to stay calm under pressure Proficient in using a smart phone, tablet and computers If you feel you don't check every box, we still encourage you to apply.
We'll do our best to match you with the right job, whether it's this or another role