Do you have previous experience managing medium-sized teams in a customer service environment, ensuring that they deliver the best service possible? Then you are our new supervisor for this project!
What you'll doManaging a team of approximately 10 to 15 agents;Responsible for the development of each individual, to be accountable for the quality, productivity, and attendance of the team;Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin.What you'll needFluent level of German (C1 minimum) and English (minimum B2);Minimum 6 months of experience managing teams;Experience in contact center;Leadership spirit, good energy and motivation, focused on developing the team;Diversity orientation and judgement capability.Work location: Lisbon;
Benefits: Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);One flight per year to your home country (within Europe);Health insurance from day one in the company;Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more.*Only applicable for candidates living outside of Portugal
Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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