Staff Relations Senior Manager - Regional Staff Relations Lead

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - https://www.greatplacetowork.pt/ - ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a growing team of 340 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. Based in Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients.STAFF RELATIONS SENIOR MANAGER - REGIONAL LEADLIVEWhat you will doThe Regional Staff Relations Lead is responsible for HR investigations and Staff Relations work and initiatives in Amgen's regions of Europe, Latin America, Middle East, Africa and Canada ("ELMAC") region. This role involves close collaboration with regional HR leaders, country HR Business Partners, and various HR Centers of Excellence to educate managers and employees on Amgen's HR policies and investigation procedures.Reporting to the Associate Director of Staff Relations, the Regional Staff Relations Lead operates within a specialized HR function. This function works closely with managers, Compliance, Legal, and HR collaborators to uphold Amgen's values. Their responsibilities include investigating potential HR policy violations, offering practical advice and guidance on coaching staff and managers, and providing counsel on performance and behavior management, involuntary terminations, and workplace accommodations.Key Responsibilities:Serve as primary escalation point for business leaders and HR partners on HR investigations in the region.Conduct and/or direct thorough, timely, and impartial internal HR investigations in the ELMAC region involving staff members at all levels of the organization.Identify relevant investigation issues; plan, schedule, and conduct effective interviews; effectively assess witness credibility; and gather and analyze evidence and Amgen policies to make well-reasoned conclusions.Draft well-written investigation plans, summaries, and other investigation records.Provide investigation updates and findings to HR colleagues, business leaders, and other internal partners and stakeholders in a clear, concise manner.As needed, source and use third-party investigators and/or translators to assist in the completion of timely and objective investigations.Maintain confidentiality and sensitivity to all issues, and conduct investigations objectively.Maintain metrics of all investigations conducted in the region; identify trends based on the data; and present on metrics and trends to partners and leaders.Identify and implement continuous improvement opportunities and best practice for internal HR investigation processes.Serve as a resource for employee relations matters to HR partners in the region.Act as an expert in the region on best practices in the staff relations space, maintaining strong consistency and connectivity with the Global Staff Relations team.Partner with regional/local HR, Compliance, and Learning & Development to create and deliver training on key HR policies and on reporting suspected violations of policies.Support the evolution of employee relations capabilities across the region; act as an expert, trainer, and mentor on effective HR investigations.WINWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The savvy professional we seek is an accomplished Investigator with these qualifications.Basic QualificationsDoctorate degree and 2 years of HR Investigations experienceORMaster's degree and 4 years of HR Investigations experienceORBachelor's degree and 6 years of HR Investigations experiencePreferred QualificationsExperience working and/or living in Europe, Latin America, Middle East, Africa and/or CanadaFluent in English and in a language spoken in the ELMAC region (e.g., Spanish, Portuguese, Turkish, Arabic...)Employee relations or employment law experienceIn-depth knowledge of applicable employment laws, regulations, and business practices related to the field of HRDemonstrated ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of dutiesAbility to spot potential HR, Compliance, and Legal issues when presented with complex fact patterns, and to escalate accordinglyStrong analytical, problem solving, collaboration, and project management skillsAbility to handle multiple cases and projects, and to prioritize effectively – oriented on resultsDemonstrated ability to exercise sound judgment and work independentlyExcellent written and oral communication and presentation skillsExperience leading difficult conversations and interactions, and conducting non-confrontational interviewsExperience working across different countries and cultures, with a commitment to educating oneself on cultural norms and varying lawsOutstanding integrity and proven ability to maintain confidential informationExperience using interpreters and translation services to complete investigationsEnthusiastic teammate with a passion for diversity, inclusion, and belonging, and a commitment to crafting a positive work environmentAbility to establish and maintain strong partnerships with other HR and business functionsAbility to interact with all levels of staff, including executivesDemonstrated customer service/client orientationExperience working in an environment with unions and/or works councilProficiency in Microsoft Office suite, collaboration tools such as Microsoft Teams and WebEx, Workday, and case management systems (e.g., EthicsPoint)THRIVEWhat you can expect of usAs we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.Clear and disciplined strategic vision for the future that leverages superior-quality products, operational excellence and top-shelf-talentDiverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and actGenerous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefitsAPPLY NOWObjects in your future are closer than they appear. Join us.careers.amgen.comAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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