Responsibilities
Coordinate and capture user feedback through testing, surveys, voice of the customer, etc. for applicable system (Workday)
Configure, design, and solution system requests to address business requirements
Participate and help drive the Digital HR product roadmap by building relationships with stakeholders to understand business needs and translate these into system and reporting requirements
Recommend system features and solutions considering priorities and tradeoffs, and drive alignment among stakeholders
Drive an employee-centric focus to provide the best experience, partnering with technology, service delivery teams, global experience owners, and corporate partners to ensure ease of understanding
Lead and partner with other resources to "tell the story" of the product and feature releases; contribute to the creation and distribution of messages through various communication channels to reach defined audiences to meet specific program objectives, and promote awareness of change by assisting in creating and implementing comprehensive communication plans
Partner closely with the Business Technology (BT) organization to ensure that the business requirements are translated to the technical design, configuration, and documentation
Demonstrate foundational HR technology subject matter expertise
Troubleshoot and research solutions through technology communities and case managers
Ensure required documentation and request tracking systems are up to date
Collaborate with IT to ensure all functional and technical specifications are in sync
Required Education, Experience, and Skills
Minimum Requirements:
Minimum of a Bachelor's degree.
At least 5 years in a HRIS role, working with Payroll and/or HR Service Delivery, Workday, Service Now
Experience with various HR systems (Workday, ADP, Celergo, ServiceNow)
Experience with HCM, Reporting, Integrations
Experience working independently and managing projects
Experience with SaaS implementation and maintenance
Excellent communication skills and ability to influence peers (within HR and cross-functionally)
Required Experience and Skills:
Data Analysis and reporting Skills
Understanding of HR operations, HRIS, change & release management, and experience with HR data.
Excellent written and oral communication skills to interact with associates and managers.
Experience working independently and managing projects
Experience with SaaS implementation and maintenance
Preferred Education, Experience, and Skills
Knowledge of inbound and outbound EIBs using XSLT transformations and Cloud Connect integrations.
Experience with data analysis, data integrations & data quality concepts
Commitment to and passion for excellence.
Ability to collect information to understand challenges and underlying concerns, share ideas and help others calmly and collaboratively.
Positive, team-oriented attitude with a focus on communication and information sharing.
Problem-solving and learning mindset.
Strong attention to detail.
Ability to prioritize workload and provide timely follow-up and resolution.
Ability to work in a fast-paced environment and embrace frequent change.
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