Come and work with us. Are you Spanish native or fluent with good Portuguese communication skills?
Looking to make your career in a multicultural environment in sunny and happy city of Lisbon?
So we have the perfect opportunity for you!
Your future project: join our Spanish + Portuguese Customer Support team.
Our client is a global leader in beauty and cosmetics, known for its innovative products and commitment to sustainability.
As a customer service representative in this project, your daily responsibilities will include:
Provide customer support (B2B), processing of inquiries regarding the product catalog (luxury products) within the specified, defined guidelines/goals
Providing information on the delivery status of orders
Entering and accepting orders (mail, Excel, SAP)
Processing complaints
Maintaining the accuracy and security of customer information in the database
Forwarding non-standardized problem cases to other functionaries
Documenting any queries in the system
Researching information and resolving issues using available resources
To succeed in the role, you will need to have:
Native or proficient level of Spanish (at least C1)
Intermediate level of Portuguese (B1)
High level of verbal and written communication skills
Background in customer experience within the Spanish market is required. Familiarity with local practices and regulations is essential for this role
Motivated, empathetic and enthusiastic personality
High level of counselling skills
Strong team-orientation and high service orientation
Very good skills and experience in the area of business customer service (desirable)
PC/Outlook/Internet skills
SAP knowledge is an advantage
Pro-activity, as well as the ability to organise and plan oneself
Ability to prioritise and make decisions
Stress resistance, flexibility and resilience
Quick comprehension and the ability to implement newly learnt skills quickly
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal (OnSite work)
Benefits. Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
#J-18808-Ljbffr