Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Portugal ?
So we have the perfect opportunity for you!
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
Manage hosts and guests queries
Present the best available solutions taking advantage of a community marketplace with millions of users
Join a specialized and open-minded team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations, and productivity targets
Create amazing experiences that people value and we are proud of
Follow the direction of management and provide feedback
To succeed in the role, you will need to have:
Native or proficient level of Spanish (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
Analytical and problem-solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal
Benefits:
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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