.Spanish and Portuguese Trainer - Lisbon, PortugalWe are looking for a talented Spanish and Portuguese Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, managing all phases of training interventions, measuring the efficiency of each training process, and improving metrics.Our client is a global leader in beauty and cosmetics, known for its innovative products and commitment to sustainability.As a Trainer in this project, your daily responsibilities will include:Identify training needs by evaluating strengths and weaknessesTranslate requirements into training that will groom employees for the next step of their career pathBuild annual training program and prepare teaching plansDevelop or oversee the production of classroom handouts, instructional materials, aids, and manualsDirect structured learning experiences and monitor their quality resultsAcclimate new hires to the business and conduct orientation sessionsDeliver training coursesAssess training effectiveness to ensure incorporation of taught skills and techniques into employees' work behaviorPeriodically evaluate ongoing programs to ensure that they reflect any changesStay abreast of the new trends and tools in employee developmentAlignment with the Client training program and Sitel proceduresTakes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilitiesTo succeed in the role, you will need to have:Native or proficient level of Spanish (C2)Native or proficient level of Portuguese (C2)Advanced English level (C1 at least) with strong verbal and written communication skillsOne or more additional language(s) spoken in the project is a plusGood organization/time management skillsAbility to work with a variety of people from diverse backgroundsAbility to make fair and consistent judgments and decisionsAbility to solve problems and offer suggestionsAbility to influence behaviorAbility to adhere to all organizational policies and proceduresAbility to give constructive feedback to the agents which lead to performance improvementAvailability to do the Training and Nesting on site (Lisbon). After that period, work at home with some periodic meetings onsiteSchedule Monday to Friday from 9:00 until 18:00Education and experienceCollege degree or directly related work experienceEssential minimum of 6 months call center experiencePrevious teaching or coaching/training experience would be an advantageSpecific Requirements (when necessary)Availability to travelCompetitive wagesPaid professional trainingPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceGo further with FoundeverWe believe in memorable associate experiences
