.About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.About the location:Text Constant Lisbon's most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve.Our opportunity:We seek a highly motivated and service-minded individual to join the Spa Team as a Spa Manager.Why to join our Team:You will be part of a talented Family and Unique Culture; You will have the opportunity to be you, to show your skills and passion for flawless service; You will have a wide range of career growth opportunities within Four Seasons hotel chain; You will be rewarded with a competitive salary and advantages.What will be your main responsibilities and duties:Builds a motivated and skilled team, leads by example and installs a culture of continuous learning and improvement among employees; Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity; Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans; Prepares annual plans and forecasts, consistently monitors and manages budgetary goals; Effectively integrate the Spa with the Hotel operations wherever possible; Interact with guests, providing full knowledge and assistance for maximum guest usage; Maintain optimum par levels for all materials and supplies; Introduce new and innovative treatments, products, rituals and facials; Achieve sales targets on a monthly basis; Responsible for theadministration of goods, requisitions, inventories, storage and cost-effective usage; Oversee the cleanliness of all areas in the Spa; Make recommendations regarding the annual operating budget; Be cross-trained inall functions of the spa; Review all suggestions and comments from guests; Keep accurate and up-to-date records and statistics on members; Produce a monthly sales activity report; Keep Senior Management informed of all member-related issues; Perform other tasksor projects as assigned by Hotel management.Essential Requirements:5 years of previous experience as a service provider; 2 years minimum of experience as a "lead" or supervisory role within the high end/luxury market; Independent team player with the ability to multi-task; A hands-on person who is proactive, driven, and resourceful; Excellent communication skills, facilitation skills, & instructional design skill; The candidate must hold the required authorization to work in a European country; Reading, writing and oral proficiency both in Portuguese and English
