SMB Customer Success Manager - Spain
Location: Lisbon, Madrid, Paris
Team: Customer Experience
Howdy! Serás tú nuestro nuevo compañero/a en nuestro equipo de CX SMB? Ok, we have tested that you can read Spanish, let's move on in English…!
Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and – that's right, we're going to say it – fun.
And that is what we are here to do - but we need your help.
We, at Pleo, are looking for hands-on customer experience professionals to join our Spanish team. Ideally this person will be based in Lisbon, but we are open to hire in Paris and Madrid office.
We are looking for the right talent for the role – experience is a bonus. Proven experience in a consultative customer-facing role (Management consulting, account management, customer success management, etc.) is seen as a plus with enterprise software or SaaS organisation.
If you can recognise this, then you are the one we are looking for:
You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious.
You truly enjoy helping others move and improve. It is part of you to make sure that the customers scale with your help.
You love goals and objectives. You create your own tasks while chasing your targets, and it motivates you to reach them.
You love a fast paced and dynamic environment, where you jump from one task to another.
You are a trustworthy person who ensures that deadlines are reached, promises are kept, and you do what is expected of you.
You are empathic. You have a strong ability to feel how others are doing and communicate in a very empathic way.
You always want to improve everything. It can always be optimised, and done just a little bit better.
You love to see all the possibilities for our customers in the future.
It would be a HUGE plus if you have experience in accountancy or a finance background.
Fluency in Spanish and English.
Your responsibilities will be to:
Have a strong focus on adoption and nurturing for customers that have already been onboarded.
Think outside the box to provide help and value with a 1:many-approach.
Identify gaps between best practice and actual usage of our product and features.
Ensure the customer learns about – and uses – all the features we offer at Pleo.
Manage customer escalations and proactively communicate upcoming product changes and enhancements.
Avoid customer churn by working with health scores, product and feature adoption.
Collaborate across teams to improve the entire customer segment from lead to nurturing.
Create great nurturing of scale through automation, optimisation, and the right data usage.
Show me the benefits:
Your own Pleo card (no more out-of-pocket spending!)
Private health insurance to ensure you're fit in body and mind.
25 days of holiday + your public holidays.
3 days in office and 2 days at home weekly, you choose which days.
Option to purchase 5 additional days of holiday through a salary sacrifice.
Wellbeing days - fully paid days off designed for a slower pace.
Access to LinkedIn Learning - acquire new skills and fuel your personal and professional development.
Paid parental leave.
Why join us? Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means 'more than you'd expect', and it's been the secret to our success over the last 8 years.
About your application: Please submit your application in English; it's our company language so you'll be speaking lots of it if you join.
We treat all candidates equally: apply through our application system.
We embrace and encourage people from all backgrounds to apply.
When you submit an application we process your personal data as a data processor.
Got any questions?
Read our FAQ
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