Shop Manager

col-wideJob Description:

Job
The Amorino Store Manager is in charge of the store and the employees who work within.
He/she might plan and promote the daily schedule of employees, interview, hire, coordinate and discipline employees, make sure the store is stocked, clean, in proper working order.
Key responsibilities:
Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies;
Supervise and coordinate the duties and daily tasks among the team members;
Oversee and rectify the team members' ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation;
Check regularly all necessary invoices, costs and personnel/payroll related administrative duties. Manage all the contacts with suppliers in case of absence of the store owner. Cooperate in planning a store budget.
The store manager has to care of all the KPIs the management sets to get the best results in terms of sales, profitability, store management, cost management, etc.
Complete or delegate weekly frozen and dry goods inventory;
Place dry and frozen goods order according to the store needs, the season and the owner guidelines
Supervise daily cash management functions;
Complete, check and renew when necessary all the templates regarding products' traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance;
Manage the posters and signs placement in the store according to the Amorino guidelines;
Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee;

Profile
Personal attitude:
Customer Service Skills
General attitude
Leadership and Communication