.Who We Are:Jolera Inc. is a multinational hybrid aggregate service provider (HASP) specializing in delivering comprehensive IT solutions to customers and channel partners. Our core services include customized technology solutions, IT assessments and strategic planning, IT device and infrastructure management, data backup and recovery solutions, cloud and on-premise migrations, enterprise-grade security services, and 24/7/365 quad-lingual end-user support. With a growing team of over 550 professionals globally, Jolera excels in designing and delivering technology systems that are effective, competitive, scalable, and valuable.Position Description:Jolera is seeking a skilled and experienced ServiceNow Developer/Administrator to join our IT team. The successful candidate will be responsible for the development, enhancement, and administration of our ServiceNow instance. This includes working with a variety of ServiceNow modules, creating custom applications, integrating external systems, and maintaining overall platform health and performance. The role involves collaborating with various departments to support their ServiceNow needs and implementing best practices for platform customization and management.Key Responsibilities:Develop and enhance custom applications and workflows within the ServiceNow platform.Create and update Service Catalog items for IT, Facilities, and Security.Implement and maintain custom scripts to support business processes.Integrate ServiceNow with external systems such as Active Directory, LDAP, DocuSign, Qualys and Jira.Enhance existing integrations and develop new ones as neededPerform general administration tasks including user access management, platform monitoring, and maintenance.Manage instance security, including instance hardening, SSO configuration, and session management.Monitor logs and resolve issues or errors.Investigate and troubleshoot workflow and access issues.Resolve common incidents such as duplicate user accounts, empty assignment groups, access issues, and workflow errorsManage releases and deployments using update sets and follow established change management processes.Collaborate with the Agile Development team to track and manage development work.Document knowledge in Knowledge Base articles and share with applicable users.Provide training and support to end users and administrators as needed.Assist with project development work, including integration with new systems and the development of custom applications.Handle incoming operational work to allow the development team to focus on project workWho You Are:Bachelor's degree in Computer Science, Information Technology, or related field.Proven experience as a ServiceNow Developer/Administrator.In-depth knowledge of various ServiceNow modules, including ITSM, Service Portal, CMDB, GRC, and others.Strong scripting skills in JavaScript, GlideScript, and other relevant languages
