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What is the job about?
The Service Engineer is responsible for the execution of the repair and maintenance work as agreed with the customer. Tasked with ensuring customer satisfaction within the assigned market (Algarve), the Service Engineer is technically accountable and works to address customer requests with efficiency and professionalism.
Your main responsibilities:
Disassemble, inspect, trouble-shoot, repair and replace components, reassemble pumps, pump systems and accessories during field service operations
Advise the customer about potential deficiencies within the overall system, proactively identifying and proposing effective solutions to prevent issues
Conduct a thorough risk assessment for every task, prioritizing Safety, Health, and Environmental considerations
Rigorously report on Safety, Health, and Environment-related concerns, maintaining a commitment to workplace safety
Prepare comprehensive and timely service reports, encompassing warranty claims, FAS working hours, and other relevant details
Register the identified product quality issues in the appropriate systems
Execute the agreed maintenance services and adhere to Service Level Agreements (SLA) for service agreements
Provide feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations)
Master the use of service tools and equipment
Continue learning and development, ensuring optimal efficiency in service operations
Your background:
We imagine that you have:
Technical education knowledge of electrical/mechanical engineering
At least 2 years of work experience in the industry or a comparable environment
Experience with pump technology
SAP experience preferred
Showcase a hands-on approach to service, combining technical knowledge with practical application
Demonstrate a commitment to delivering results, consistently meeting customer expectations.
What's in it for you?
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
If you'll be working from your home office, we'll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
Access to the modern Grundfos Academy to pursue further both personal and professional development
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
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