Service Desk Agent Danish Speaker (Hybrid)

Description HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.
With a worldwide network of R&D, innovation labs and delivery centers and 'Ideapreneurs' working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon. Job DescriptionAs a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply and demand related customer support inquiries for our Danish speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. ResponsibilitiesManage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third parties), and Quality Engineering teams.Coordinate regular calls with the client, for refills and upgrades to product accessories.Process both client-generated and internally generated service request tickets, within specified delivery times.Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
Requirements High School Diploma or Secondary School Completion EquivalentMinimum of a year's experience in a Customer Support or client facing role, preferably in a multi-national environment.Close familiarity with Computers and Digital Network configurations.
Including advanced level working knowledge of the Microsoft Office Suite.Adaptable to working alongside the time zone and calendar of local stakeholders.Required Language Thresholds:Danish (C2 Level Fluency)English (B2: Independent User Level) Offer Permanent contractCompetitive salaryPrivate health and life insurance from day one in the companyWorking hours: Monday to Friday, day shiftMeal allowance on card/voucher.