Our client is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese, and Italian markets.
Also operates a UK-based regulated securities market.
From raising equity to traded products, issuer services to market data, the company addresses the needs of our marketplaces, investors, and companies, playing a crucial role in connecting European businesses to capital markets, fostering economic growth, and providing listing opportunities for companies of varying sizes.
In the context of the ongoing Infrastructure and End User Services Integration plan within the Group, the Infrastructure department is hiring a new Service Delivery Manager position following a departure.
This Service Delivery Manager will have a key transversal role by building Monthly / Weekly reports regarding KPI, following Vulnerabilities, and guaranteeing SLAs delivered to the different companies, organizing the governance, leading the remediation action plans when needed, and collecting audit evidence/documentation required.
Key accountabilities
As Service Delivery Manager, the candidate will be the privileged contact for the companies/entities for any Infrastructure and EUS specific topic, in particular vulnerabilities and work on Audits.
On Vulnerabilities, the candidate will:
Manage Vulnerabilities reports on a weekly/monthly basis, providing specific views depending on requests.
Identify any vulnerabilities gaps according to the risks defined by Security teams and lead proactively some remediation plans with the technical teams.
Take the lead on processes and provide solutions.
Manage the vulnerabilities actions plan, providing a specific view on KPI and progress for each company.
Prepare regular and ad-hoc reports on progress, financial status, risks, and issues.
On audit/regulation the candidate will:
Contribute and analyze the elements required.
Collect and make sure they are delivered on due time.
Your profile
Minimum 7 years of experience with high potential
Degree in Technology.
Background in IT domain mandatory. Infrastructure (Linux, Windows, AWS) is a plus.
Structured and rigorous approach.
Experience on Vulnerabilities/reporting in a challenged and multi-projects environment.
Strong interpersonal skills, excellent oral and written skills with the ability to work in client-facing projects.
Flexibility and ability to work in environments with changing priorities.
Data analysis skills.
Software currently used: Excel, PowerBI, JIRA.
We expect the Service Delivery Manager to identify opportunities for process improvements and implement best practices to enhance service delivery.
We are looking for an IT Service Delivery Manager (m/f/d) to join our team in the data center to professionally manage the interface between customers and the delivery units, with at least 5 years of enterprise experience supporting Agile development teams in the role of Product Manager, Delivery Manager, or Engineering Manager.
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