You have a passionfor social media, customer service and content moderation?Take this great opportunity to relocate to Lisbon and take the next step in your career. As a Service and Delivery Coordinator, you will be responsible for ensuring a secure and trustworthy marketplace - not only for the users of this worldwide known Social Media Platform, but also for sellers and creators.Your responsibilities and impact working as a Service & Delivery Coordninator will be:Reviewing various types of content (videos, images, text, and audio) in accordance with policies.Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.Ensuring user and brand safety through effective content moderation practices.Skills, qualifications and interests you need to succeed in this role:A native-level proficiency in Germanand a minimum B2 level of EnglishA valid Portuguese work permit (required)Living in or willing to relocate to Lisbonfor an international career and life experienceKeeping up-to-date with social media trends and practicesResilience to sensitive content, demonstrating emotional maturity and professional detachmentMotivation and commitment to perform the assigned tasks effectivelyExcitement about intercultural communication and embracing the expatriate lifestyleWhat's in it for you?Type of contract:Unfixed term contract, 30 days probation periodWorking hours: full time (40h/week) Monday- Sunday 9:00-21:00Salary conditions:1.408€ gross/month + 100€ /month + 300 € loyalty bonus every 3 months + 3.000 € signings bonus + performance bonus 120 € from 4th full month + 7€ meal voucher/ dayHealth insurance provided from the beginningPaid professional trainingEmployee discountsFun and engaging company-wide initiativesExcellent work cultureFor international candidates:Reimbursement of your initial flight expenses after 3 monthsUp to 400.00 euros for accommodation per month for 4 months (Reimbursed during 4 months)Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodationYour Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.What should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentIs this project not the best fit for you?Feel free to check our other opportunitiesfor German speakers in SpainorPortugal, or send us your CV to be considered for other projects or future opportunities!
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