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Job Description We're looking for a Workplace Coordinator to join our team based in Copenhagen. The role is 100% office based.
As a member of the Zendesk Workplace Experience team, you'll work hard to deliver exceptional service to our employees, customers, and guests. You thrive in a busy workplace environment. Above all, you lead with "yes" and love helping others. Until you've solved a problem, you're not satisfied. You will naturally be the go-to person in the workplace for anything and everything. You're a great communicator and don't shy away when the office needs someone to take the lead. You thrive under pressure and you don't mind getting stuck in to lend a helping hand.
Primary Responsibilities: Working at the office front desk and being responsible for managing the daily reception duties
Lead onsite workplace operations
Provide exemplary customer service to employees
Manage the ticketing system & office help centre, providing a high level of customer satisfaction
Management of vendor supply chain for services such as cleaning, security, maintenance, pest control, waste management
Partnering in the procurement process through meetings and ongoing communication
Responsibility for managing the workplace operational budget for your office
Implementing a system of regular walk-throughs and audits of office incl. Workplace audit, Health & Safety audit
Partnering with internal teams & external vendors to deliver all in-office events for employees incl. Wellness events
Leading team related communications within the office
Record all office-related expenses
Overseeing all planned and reactive maintenance e.g. HVAC, security systems, lighting, emergency lighting, life safety systems etc.
Lead food and beverage program
Maintain up to date office seating plans
Partnering with global managers whose programs require local support for effective implementation
Help create & follow team policies and procedures
Requirements: Minimum of 3 years' experience in a fast-paced Workplace/facilities role in a tech environment
Knowledge base of HVAC systems essential
Ability to consistently deliver a high level of customer service
Strong communication skills across employees at all levels within the organization
Demonstrated ability to handle multiple tasks with little or no supervision but know when to escalate and collaborate
A sense of humour and ability to strike up a conversation with anyone
Problem-solving skills
Positive attitude; grace under pressure
Accurate, organized record-keeping
Punctual and accountable
Fluent English and Danish (at least C1 level)
Nice to have: Experience with office projects
Experience with working with remote manager & team mates
Experience of leading a vendors relationship
Experience with office build-out projects
Experience with office management software tools
Experience with global security systems, such as Brivo, S2, Lenel, Software House, etc.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ****** with your specific accommodation request.
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