.Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Responsibilities in Test Automation Group (TAG) Continuous Integration (CI) team: Test environment (pre-production) support and extending of framework (Python based). Configuration and using of Monitoring Systems (Logic Monitor, Grafana are preferable). Automated performance, spike, and load regression testing. Test result analysis for executed tests and issues investigation using TAG framework logs, product logs on different code branches, and for different product components. Test schedule plan creation, organization of results investigation and supporting in TAG. Reporting about different types of testing by TAG to upper management. Support and new internal tools development for automation testing. Communication and cooperation with other company's teams and departments. Collaborate and work in sync with co-workers in headquarters office (California), business trips to the USA are possible. Required skills: Good knowledge of software development process and software testing methodologies. Excellent team player with strong analytical and troubleshooting skills. Experienced user of UNIX/Linux OS-s. Practical Experience with Monitoring Systems (Logic Monitor and Grafana are preferable). Experience with DBMS (MySQL is desirable). Strong interpersonal, reliable and communication skills. Basic knowledge of VoIP, ISDN, PSTN, SIP, WebRTC. Experience with network issue troubleshooting (understanding of basic network principles, i.E. OSI model, real-time protocols, network management protocols). Desired skills: Hands-on experience using Asterisk or FreeSwitch PBX. Good understanding of CI/CD processes and basic background with tools (Ansible, Puppet, Docker). Hands-on experience with Bash scripting. Pro-activity in the investigation of new opportunities for automation. Practical knowledge of programming techniques and algorithms (OOP is preferable). Hands-on experience with Python 3x and/or Java. Experience with IAAS (VMware ESXi, OpenStack). Experience in REST API automation and/or SDK type of interfaces (Java, Python C++). Experience in Test Automation projects for cloud computing solutions. Experience with software version control and bug-tracking systems (Jira, Git, ...). Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer