Ams Level 1 Support (Associate Consultant)

At ISS Tech Team we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquartered in Copenhagen, Warsaw and Porto. Our Porto tech hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.
Are you ready to transform the Integrated Facility Management Industry?
To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions, we build up our machine learning models to make yet better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)!
We take care of office buildings worldwide! These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.
We implement devices all over the place to make the buildings we serve digital and friendly.
Be part of a project to make the world work better!
As a versatile professional in support, website design, and UX design, you will play a pivotal role in ensuring a seamless user experience across digital platforms. Combining technical expertise with creative flair and customer-centric focus, you will contribute to providing excellent customer support, crafting visually appealing websites, and optimizing user interactions to enhance overall satisfaction and usability.
Location: Porto, Portugal
What will you do:
Customer Support:
Serve as the first point of contact for customer inquiries, troubleshooting technical issues, and providing timely assistance via various channels (e.g., email, chat, phone).
Resolve customer concerns efficiently while maintaining a positive and professional demeanor, escalating complex issues as necessary to ensure prompt resolution.
Document support interactions, including issues reported, solutions provided, and follow-up actions, to maintain a comprehensive support knowledge base.
Website Design:
Collaborate with stakeholders to understand project requirements, user needs, and business objectives for website development projects.
Design visually compelling website layouts, incorporating branding elements, graphics, and multimedia content to create engaging digital experiences.
Develop responsive and user-friendly web interfaces that adapt seamlessly across different devices and screen sizes, prioritizing accessibility and performance.
UX Design:
Conduct user research activities, such as interviews, surveys, and usability testing, to gather insights into user behaviors, preferences, and pain points.
Create wireframes, prototypes, and user flows to conceptualize and iterate on design solutions, ensuring intuitive navigation and efficient task completion.
Implement interaction design principles to enhance user engagement, including intuitive navigation, clear information architecture, and interactive elements.
Content Management:
Collaborate with content creators and marketing teams to ensure that website content is accurate, up-to-date, and aligned with brand messaging and SEO best practices.
Optimize content layout and presentation to enhance readability, accessibility, and user engagement, utilizing visual hierarchy and information design techniques.
Technical Proficiency:
Stay informed about emerging trends, tools, and best practices in web design, UX design, and customer support to continuously improve skills and deliver high-quality solutions.
What makes you a great fit:
Degree in Web Design, UX/UI Design, Computer Science, or related field.
Proven experience (1-2 years) in customer support, website design, and UX design roles, with a portfolio showcasing relevant projects and achievements.
Strong proficiency in design and prototyping tools, such as Adobe Creative Suite, Sketch, Figma, or similar software.
Excellent communication skills, with the ability to articulate technical concepts and design principles to diverse audiences.
Detail-oriented approach with a focus on delivering exceptional user experiences and customer satisfaction.
Ability to multitask, prioritize tasks effectively, and adapt to evolving project requirements and deadlines.
Able to deliver high degree of customer satisfaction.
Focus on establishing great working relations with the other members of the team.
Able to solve incidents in a timely manner.
22 days of annual leave per year +3 company leave days.
Modern, well-equipped office in the heart of Porto city.
Free parking space.
Health Insurance for you.
Gym, snacks and drinks at the office.
ISS is a Place to Be You!
Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.
Be who you are. Become what you want. Be part of something bigger.
Browse the ISS Career Site and find your next job. Click "Apply now" and follow the steps to complete your application. Our Recruiting team reviews your application. We get to know you better and answer any questions you may have. Congratulations! We are excited to offer you a job and look forward to onboarding you soon.
Why ISS Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.
Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.
ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.

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