Senior Technician Production Support

Job Description
Job description :
The support team provides application support and maintenance of Tier 1 applications on a 24 / 7 basis,
The team provides 24 / 7 support from Europe, India and the US.
Main Tasks :
This role will involve functional support of collateral applications.
The activities to be carried out are :
Provide functional support for the applications
Execution of requests from business, development and other support teams
Prioritize, track and resolve incidents / requests using the Service Now application.
Analyze change requirements, test changes and coordinate releases
Keep the collective team knowledge base up to date.
Batch Monitoring and troubleshooting
Site Handover / follow the Sun
Ad-Hoc Reporting
Application Queries
Automatic reporting
User Access issues
Mailbox Management
Monitoring Health checks
Static data changes
User training
Alerting based incidents / setup
System Health checks
Dashboard maintenance
Qualifications
Technical Skills :
Application support experience
SQL Server / Oracle and Sybase
ServiceNow / ticketing tools
GENEOS / monitoring tools
Understanding of Linux / Unix and Windows Server
Language Skills :
English Fluent
Soft Skills :
Ability to manage priorities, incidents and problems.
Good communication skills and teamworking.
knowledge sharing
Problem solving
Time management

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