hybrid in Lisbon (3 home office days per week)
Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance. In Support we make a difference every day when helping our customers get the most out of our products and services. We love technology and we love helping people get the best out of technology. If you are curious and motivated by troubleshooting to get to the root cause of an issue and you are a natural problem solver, then you will be a great fit for this role. Responsibilities: Provide excellent technical support to our customers, primarily in writing through Zendesk and occasionally join technical customer calls or workshops
Handle technical escalations from the support team
Qualify, report and track bugs as well as feature requests through Jira
Provide feedback and ideas to improve support processes and documentation
Debug issues and fix them or escalate to our developers and work closely with them until resolution
Qualifications: Software engineering background (self-taught or by education)
First hands-on experience with web technology (Javascript, HTML and CSS)
Attention to detail and relentless in getting to the bottom of issues
Knowledge and experience of working with Google Tag Manager
Familiarity with browser debugging and different browsers
Strong passion for helping customers
Exceptional communication skills in English at a C-level, both written and spoken
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
What We Offer: Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded individuals who build our success story together
Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
Get involved! We have plenty of initiatives and love to see people from all departments enthusiastically participating and shaping our future together in different cross-department projects
Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
You are the most valuable asset to our company which is why we're happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well-being
Original job Senior Technical Support Specialist /m/f/d/ posted on GrabJobs. To flag any issues with this job please use the Report Job button on GrabJobs.
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