Senior System Analyst Lisbon, Portugal At AstraZeneca, we are united by a common purpose: to push the boundaries of science to deliver life-changing medicines. Every day, we make a difference by delivering potentially life-changing medicines to millions of people worldwide. Being agile and creative company means building a dynamic, inspiring culture where we celebrate diverse, bold thinking, openness to new insights and ways of working. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.
We believe in the potential of our people and you'll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us.
The Senior System Support Analyst is a member of the External Expert Engagement Services (E3S) team within the GBS – Compliance, Legal & Contracting Operations business unit. The analyst is responsible for partnering with key internal and external customers to drive various internal financial and event management systems. E3S team members maintain and support the systems for end to end request and contract processes as required by individual countries (for example, across Europe, the US, Canada, Australia). The candidate will work closely with the Salesforce software vendor and internal IT teams to ensure business requirements are being met, to provide support in designing and implementing effective solutions as well as supervise the analysis and development of the project's business operations while acting as a senior in a global team of system analysts.
Responsibilities include but are not limited to: System management and set up in IQVIA Engage system based on Salesforce
Responsible for day to day running of relevant E3S Systems and maintaining relationship with software provider, internal IT and services teams as domain expert
Supporting key internal and external customers and E3S IT resources
Developing and maintaining business systems including identifying, implementing and managing tools/systems
Designing new enhancements and business processes that will improve operational efficiency across the organization and E3S team
Evaluating existing and potential Salesforce functionality and prescribe rollout plans, including socialization, training, communication, testing and release management
Creating and delivering appropriate documentation, training and communication around features and process changes
Monitor data quality, integrity and user adoption
Establish, implement, and coordinate best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
Assess, (re-)design, improve and implement new or existing integrations and automations
Identifying risks and implementation of appropriate corresponding controls
Perform UAT for BAU system changes in Test and Prod environments
Assist with documentation and configuration of any required or requested application changes
Be self-reliant to work with minimal direction
Assisting manager in taking important decisions regarding management procedures and operations
Working closely with members of the team to achieve targets and implement strategies
Maintaining an open channel of communication with different departments, project teams and upper management
Be able to provide mentorship to junior resources from time to time
Maintain high level of internal and external customer happiness
Requirements Minimum Specific Requirements: Bachelor's degree in computer science, or a related field
Proven experience as an IT System/ IT Business Analyst or a Salesforce Consultant/Admin Proven knowledge of Salesforce.
Proven analytical, organizational and problem-solving skills
Proven business/technical experience working with complex integrated systems, using creative and critical-thinking skills to deliver exceptional results
Experience working with and/or managing IT Providers or Business Relationship Management
Knowledge of IT system lifecycle
Strong ethical, collaborative, influencing, innovative and customer-centric skills
Good leadership and management skills
Demonstrated ability to take initiative and to respond to rapidly changing priorities
Demonstrated a can-do approach and willingness to learn new skills
Must be able to work through competing priorities
Global / cross-cultural experience
Exceptional communication & interpersonal skills, including oral & written English
Work in a hybrid work model – in-office 3 days/remote 2 days (Lisbon).
Preferred Background: Pharmaceutical Industry experience
Experience of working in a matrix organization
Good knowledge of MS Office tools
Familiarity with SAP ECC, SAP HANA
Salesforce Certification or equivalent professional training
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