Senior Specialist, Business/Technical Analysis Lisboa Job Description:
Responsibilities:
Owns a portfolio and all operational 24/7 Service Management activities applications that underpin the ECF organization within Organon, including activities to manage and maintain the portfolio and the list of potential application transitions from the delivery groups and the decommissioning of applications reaching the end of their lifecycle.
Ensures critical applications are managed effectively by providing class Service Management alongside deploying technology in a precise and targeted manner to ensure these applications are robust.
Delivers an Automation roadmap and plan for the portfolio that aligns with the ECF plan, including a good understanding of the applicability of AI for operations.
Manages vendor relationships with key strategic partners and application vendors to maintain and monitor the quality of resources available.
Builds solid relationships with the ECF Technology Partners / Product Owner community to be seen as a critical partner and point of escalation for all service elements they manage.
Partners with the central enterprise architecture team and quality, risk/compliance functions teams to understand necessary changes for security, safety, and compliance.
Monitors and reports on SLAs, KPIs, metrics, efficiency, capacity, compliance, and value created.
Delivers specific projects to uplift, manage, and maintain the portfolio.
Required Education, Experience, and Skills:
Minimum of a Bachelor's degree with at least 5 years overall work experience.
At least 3 years in an application support role, working with SAAS or internally hosted systems.
Experience with various technology systems (Service Now) and services.
Experience with data analysis, Excel, and various programming languages.
Experience working independently and managing projects.
Experience with SaaS implementation and maintenance.
Excellent communication skills and ability to influence peers.
Significant experience in technology operational delivery, support, and portfolio roles with proven experience leveraging technology resources.
Service Management experience.
Thorough understanding of Digital & Tech strategies.
L3/L4 Operational Delivery in a global environment.
Experience with agile ways of working to ensure management and governance across the division.
Who We Are:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families, and the communities they care for. Our Vision is clear: A better and healthier every day for every woman.
As an equal opportunity employer, we welcome applications from candidates with diverse backgrounds. We are committed to creating an inclusive environment for all our applicants.
Employee Status: Regular
Relocation: No relocation
VISA Sponsorship: No
Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites (10%).
Flexible Work Arrangements: Available.
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