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Job Description Who we're looking for The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC's must be both sales focused and technically savvy. They must have demonstrated success selling to Enterprise and/or Mid Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via virtual meeting.
What you bring to the role 5+ years of Mid Market/Enterprise software selling experience.
Experience mapping RFI/RFP requirements to software solutions.
Excellent interpersonal, communication, persuasion, presentation and writing skills.
Experience scoping, managing and executing customer pilots and Proofs of Concept.
Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
Outstanding solution scoping abilities, using our existing solution and influencing new product development.
Obvious passion and focus on developing interpersonal relationships.
Bachelor's degree or equivalent experience is a must; graduate degree is a plus.
Must be willing to travel.
Preferred Qualifications: Contact Center Experience
Specific vertical industry expertise (e.g. Retail, Financial Services)
Previous consulting experience implementing enterprise class software solutions.
In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
Experience developing or selling Artificial Intelligence solutions
The US annualized OTE (On Target Earnings) range for this position is $138,000.00-$206,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ****** with your specific accommodation request.
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