Senior Services Engagement Engineer - Application Service Manager in region EMEA/ MEEAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you`ll do: We are seeking an Application Service Manager (f/m/d) for Cloud Application Services Delivery Center EMEA MEE within the CAS Family. SAP Cloud Application Services (CAS) provides a wide range of services for managing business processes and application logic, data layers, application security, software releases, performance, integrations, and adoption accelerators through a subscription. Our application experts are engaged in the Operating Phase (Run-phase) to understand customer needs, helping to define and scope elements and outcomes aiming for service excellence.
As an Application Service Manager you will: Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality.Point out proactively optimization, innovation, adoption, and potential improvements to customers.Play a key role in driving customer engagement and supporting the upsell of SAP's products and CAS service portfolio.Ensure the successful execution of the CAS engagement.Collaborate closely with other SAP stakeholders.Be the central role in orchestrating communication end-to-end.Oversee & lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding.What you bring: Bachelor's degree in IT & Business Management, Engineering, or a related field.3+ years of experience in customer account services, relationship management, or a similar role.5+ years of hands-on experience in at least one SAP Solution Area (e.g., S/4 HANA – FI, MM, SuccessFactors, BTP).3+ years experience in leading (global) teams as a project manager.Solid experience in SAP Implementation Projects / Project Management and/or Managed Services.Excellent documentation, communication, facilitation, and interpersonal skills.Strong problem-solving capabilities in complex environments.Strong customer orientation, result-driven, and execution focus.English is a must.We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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