Job Details
Location: Lisbon, Lisbon, Portugal
Department: Language Services
Employment Type: Full-time
Description:
Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a network of +20,000 linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent to support our mission to drive growth and innovation across some of the world's leading brands.
Join us in the role of Project Manager!
As Translation Project Manager, you will be responsible for the day-to-day management of translation orders according to customer requirements and Acolad standards. You will be a part of our Production Team, working together on deliveries for a portfolio of customers.
Responsibilities:
Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation).
Responsible for project execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, and month-end financials.
Responsible for customer feedback, entry of CAPAs, and completion of investigations.
Own collaboration with resource managers (RM), linguists, and technical leads on resourcing and query management.
Collaborate with Account Management to define new processes and to strategize on process and tool optimization for a customer.
Participate in pre-sales activities as needed.
Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
Ensure linguistic material, such as TMs, glossaries, and style guides, are consistently updated and delivered.
Participate in quality audits, recognize opportunities for improvement, and implement the changes as needed.
Requirements:
Bachelor Degree in Translation or other equivalent degree.
3-5 years of practical experience in project management, especially in coordinating language service projects.
Customer relationship management at mid- and upper management level, including difficult situations, conflicts, and complaints.
Organizational and communication skills.
Fluency in French and English.
Knowledge of commonly used CAT tools.
Ability to work in virtual teams, influence decisions, and constructively support other parts of the company.
Benefits:
Hybrid work (2 days at the office in the Great Lisbon area).
Health insurance.
Transportation pass.
Possibility to bring ideas, implement change, growth, and develop your career.
International career in a dynamic and enthusiastic environment.
Friendly and supportive colleagues.
Candidates that will move to the interviewing phase will be contacted in about 2 weeks' time.
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
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