.Senior Professional Services Specialist Lisboa, Portugal Acronis is a world leader in cyber protection—empowering people by providing them with edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Professional Services Specialist who is ready to join our mission in creating a #Cyber Fit future! In this role you will be a Single Point of Contact for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving Monthly Recurring Revenue goals. The role requires ability for occasional travel, including internationally. WHAT YOU'LL DO Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers' requirements. Develop PSA and SOW in collaboration with Sales and Legal teams. Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work. Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages. Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required. Review customer's implementation and integration plans and make recommendations in line with best practices. Present new product functionality, engage customer in evaluation of new product releases. Keep track of customer run rates, develop remediation plan in case of negative dynamics. Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer's incidents and feature requests. Update customer on regular basis about progress of work on support cases, incidents, and features request. Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports. Provide feedback to Acronis Product Management teams based on customer requirements. Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period. Manage internal organization development projects, ensure consistent execution and reporting. WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) 3+ years of technical experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, REST API, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration. 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company. Security certification: CISSP, CompTIA Security+, etc. Excellent communications, interpersonal, and presentation skills
