Senior Product Manager, Fintech

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Hybrid - London, Lisbon
About the Role Cloudflare has embarked on a transformation of our entire quote to cash process. We're looking for a seasoned product manager who will take charge of these processes, providing leadership, communication and accountability for successful delivery. You will:
Own your space. You will manage a set of key products in the Quote to Cash lifecycle, directly impacting both internal and external customers around the world.
Work horizontally. Disparate groups like Engineering, Program Management, Finance, Revenue Operations, Business Intelligence and external vendors like Stripe and Salesforce all need to keep plans aligned and work together to deliver commitments.
Span timescales. Short term deliverables like supporting product launches, medium term ones like migrating billing processes and longer term ones like a full ERP implementation all need to be serviced. The urgent cannot starve the important.
Span domains. You need to simultaneously let other teams rely on the roadmaps you publish while being responsive to the interrupt-driven nature of the business. When shifts do occur, you need to proactively communicate with other teams to maintain trust.
Commit to quality. Our #1 priority is to have an accurate picture of revenue and service of our customers but we also have numerous other concerns like speed of innovation and advancing the roadmap.
Communicate and collaborate. Essential to the success of this program is the ability to listen, learn, synthesize and communicate outwards as well as influence through persuasion.
Represent Cloudflare. Many of our largest customers want to speak to us about their concerns and our plans in the billing domain. You will spend time learning from them.
Provide and demand accountability. You are responsible for the delivery of your commitments and you will hold your peers and subordinates accountable for theirs.
Some of the domains you will touch include : Billing, Invoicing, Sales & Opportunity management, Credit & Collections, Pricing & Quoting, Contract & Entitlement Management, Partners & Resellers, Taxation, Bad debt, BI Reporting, ERP Implementation.
Minimum Qualifications Demonstrated success delivering technology solutions in the Billing space
Knowledge of best practices for in fintech, financial reporting, compliance or other similar domain at a SaaS company
Experience managing customer facing products focused on global payments, tax, checkout, invoicing, and other quote to cash activities
Bonus Points Internet native companies tend to think a little differently than the Fortune 500. We'd love to meet folks with a history of delivering with the cadence and timescales of those born on the Internet.
Engineering fluency - while it's not required, we tend to find success with candidates who have a technical background, formal or otherwise. You don't need a CS degree but building credibility with our engineering teams is critical and so some history of technical acumen would be super helpful.
Finance fluency - You're dealing with data that represents money and that implies a certain level of care. You'll also be working with a lot of finance types. Fluency in this world might be helpful.
At Cloudflare it's pretty helpful to understand how the Internet really works at layers 2 through 7. If you don't have this, be prepared to speak with mastery about another realm of similar complexity.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ****** or via mail at 101 Townsend St. San Francisco, CA 94107.
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