Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Senior Analyst, Sales Systems Ops
Overview:
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments, and businesses worldwide and enable them to use secure and convenient electronic forms of payment.
Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes, and platforms used across Services.
Role
Drive the roadmap and improvement efforts of Sales Productivity Tools used by Services.
Partner with key stakeholders to ensure best in class governance, process, and adoption are being used within our systems and platforms.
Collect business requirements, write technical stories and work with technology team and developers to test, validate and implement.
Provide training and change management for the Salesforce.com and Sales Productivity tools user base.
Support investigation and resolution of issues, concerns and escalated requests.
Conduct periodic Quality Control checks and Data Audits.
Support platform maintenance and enhancements as defined in the operations roadmap for integrations and system improvements.
All About You
BS/BA degree or combination of experience and formal education.
Experience implementing and managing solutions in Salesforce.com and supporting Sales Productivity tools.
Skilled Collaborator working with Product and Pricing teams.
Demonstrates ability to contribute to support projects/inquiries related to CRM, ERP and other operational systems (Oracle, Salesforce.com, Billing, etc.).
Experience contributing to the delivery of accurate and timely resolutions to inquiries.
Demonstrates strong knowledge of customer service standards, processes and tools.
Strong verbal and written communication skills.
Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Access and Visio a plus.
Proven team player with excellent interpersonal skills.
Detail-oriented and results-oriented.
Ability to work independently and maintain confidentiality.
Keen analytical and proven problem-solving skills.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach;
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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