Senior Analyst, Product Analytics

.Senior Analyst, Product Analytics page is loaded Senior Analyst, Product Analytics Apply locations Remote, Portugal Krakow, Poland time type Full time posted on Posted 4 Days Ago job requisition id R27028 Job Description We are seeking a Senior Analyst, Product Analytics who will mine product usage and customer behavior data for insights and communicate those findings back to the Product Development organization. We are looking for someone who has the technical skills to surface insights quickly, and the data storytelling skills to communicate those insights in a way that persuades action. You will be responsible for supporting leaders in Product Management, Product Engineering, Product Strategy & Operations, Product Design & UX Research, democratizing data & insights and conductingin-depth analysis to support product development decisions. You will join the Product Analytics team within the Product Development organization. This role will support the Al/ML Product team with understanding how our customers adopt AI and bot capabilities. Responsibilities Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our products to improve retention and create even greater value over time Analyze the impact of new product features on customer behavior by defining and tracking key performance metrics, understanding key drivers and proactively surfacing insights to Product leadership Build business insights, reports and dashboards that will lead to better business decisions, product development prioritization and higher team productivity in a way that promotes a data-driven mindset for the Product organization Understand the business objectives of Product teams, gather clear requirements, develop SQL queries, perform analyses and develop insights to understand product usage, adoption and engagement trends Partner with the central data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company Qualifications BS/BA or equivalent in a quantitative and/or business fields e.G