Sap Ewm Support Role

Overall Responsibilities: The SAP support analyst will triage and resolve incidents, conducting root cause analysis, communicate with stakeholders, and maintain documentation to ensure the smooth functioning of the SAP system. It can also help on defined project activities (ex. Testing) Main Tasks Incident Triage: Assess and prioritize incoming incidents reported by end-users or identified through system monitoring. Troubleshooting and Root Cause Analysis: Investigate and diagnose the underlying causes of incidents by analyzing system logs, error messages, and relevant data. Identify the root cause of the issue and propose appropriate solutions or workarounds. Incident Resolution: Take necessary actions to resolve incidents promptly and effectively. This may involve applying system configurations, executing fixes, implementing patches, or coordinating with other teams or vendors for assistance. Documentation and Knowledge Management: Document incident details, solutions, and workarounds in a knowledge base or incident management system. Ensure accurate and up-to-date documentation to facilitate future incident handling and knowledge sharing within the support team and with end-users. Reporting to: Team Lead Requirements: - At least 4 years experience - Good understanding of the integration between EWM and the other modules of S4HANA, namely: PP-PI, QM, IM, SD and PM - Hands on experience in the key SAP S/4 functionalities EWM ideally in pharma environment, including SAP configuration - Strong analytical & problem solving skills. - Excellent interpersonal, oral and written communication. - Good English communication skills - Team player, able to share knowledge and support colleagues #J-18808-Ljbffr