Location hybrid in our Lisbon office
SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.
As a Salesforce Business Analyst, you will play a critical role in bridging the gap between business objectives and technology solutions. You will be responsible for analyzing business processes, eliciting and documenting requirements, and translating them into effective Salesforce solutions. This role requires a deep understanding of Salesforce capabilities, as well as strong analytical and communication skills to collaborate with stakeholders across various departments.
Your Tasks Collaborate with stakeholders to understand business objectives, processes, and requirements.
Elicit, analyze, and document business requirements, user stories, and functional specifications.
Translate business requirements into Salesforce solutions, including configuration, customization, and integration.
Design and configure Salesforce features such as custom objects, fields, workflows, process builder, validation rules, and reports.
Work closely with developers and system administrators to implement and test Salesforce solutions.
Conduct user acceptance testing (UAT) and facilitate user training sessions.
Provide ongoing support and maintenance for existing Salesforce implementations.
Stay current with Salesforce releases, features, and best practices to drive continuous improvement.
Lead and mentor junior team members, providing guidance and support as needed.
You Bring 3+ years of experience as a Salesforce Business Analyst, with demonstrated success in delivering Salesforce solutions.
Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud.
Proficiency in Salesforce configuration, customization, and integration using tools such as Process Builder, Workflow Rules, Apex Triggers, and REST/SOAP APIs.
Experience with agile methodologies and tools such as Jira.
Excellent analytical, problem-solving, and decision-making skills.
Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
A minimum of ADM201 Salesforce certification. Additional certifications such as Sales Cloud Consultant or Advanced Administrator are highly desirable.
Familiarity with Pardot is a notable advantage.
Why join Usercentrics? Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together.
Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally.
Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy).
We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online.
You are the most valuable asset to our company which is why we're happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being.
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