The Global GTM Planning and Operations team's vision is to support Cloudflare's high growth through a scalable and optimized process framework and governance. We intend to drive thoughtful centralized planning of Sales capacity, Segmentation, Territory carving, Quota setting, Compensation design, and ensuring clear Roles of Engagement across the Field roles. We are a growing and maturing team and intend to establish a cohesive, consistent optimal process framework that can support high growth and optimized resource plan.
We are looking for a driven, detailed, and organized professional that can help us improve operational excellence with our Data Operations function. In this role, you will have the opportunity to become an expert in our data and systems that directly support our field and operations teams. The ideal candidate will have experience working within a sales operations or analyst function, ideally within a SaaS company. If you are interested in building your career with a company that is experiencing explosive growth, while being given the responsibility and challenge to have a real impact on our company's success, then this is the opportunity for you.
The right candidate seeks to maintain master data harmony in a systematic, sustainable, and responsible way that supports scale and acceleration for the organization. You will establish a strong collaboration with teams across the GTM organization. In your role, you will work to execute against the Processes, Policies, and Standards to enrich Customer and Contact data supporting scale, efficiency, and trust with key stakeholders.
Lastly, the candidate should be comfortable working in a fast-paced environment and with teams across multiple time zones.
Core Responsibilities
Data management:
Execute against the operational processes and cadence that support all Customer and Contact master data lifecycle events from Onboarding new records, Mergers, Acquisitions, Divestitures, and Out of Business.
Monitor and Maintain high confidence matches to 3rd party services like D&B and Zoominfo.
Manage and merge duplicate records from the system.
Measure and report on overall data quality of Customer and Contact Data against defined standards.
Ticket Management: Manage the different incoming requests associated with Customer and Contact Data Management. Supporting requests from the Field to correct a specific record, through to batch file data loads.
Reporting and Analytics: Create reports in Salesforce, Big Query, and other tools that are part of the Data Operations processes and support tickets.
Data Sourcing: Support the evaluation and onboarding of existing and new 3rd party Services.
Support ad hoc requests from regional GTM teams for data-related projects, from Custom reports from 3rd party services evaluation & Sourcing.
Territory/Assignment Management: Manage the incoming tickets requests for Territory Management and make the updates in the Fullcast Territory management system.
Required Skills:
Excellent verbal and written communication skills
Experience in data operations or related roles preferred
Experience with Salesforce or other ERP & CRM tools
Experience with Data Query and Management Tools preferred - SQL, Alteryx, Python, Big Query, and LookerStudio etc. (Must be Proficient with Excel/Google Sheets for basic to intermediate data analysis and data manipulation - VLOOKUP, pivot tables, SUMIFS, COUNTIFS, CONCATENATE, etc)
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
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