Job Description
The team you'll be part of
Order Management will play a key role in Nokia's exciting Software-as-a-Service (SaaS) business. The Order Manager is responsible for providing order management for all SaaS services commercial orders; reviews and accurately enters orders in business platform according to Nokia SaaS Order Management process.
In this role you will have the opportunity to work with our internal business platform, as well as with hyperscaler marketplaces (Microsoft, Amazon, Google). SaaS is a growing business with the ambition to operate at large scale.
How You Will Contribute And What You Will Learn
Providing order management for all Nokia SaaS commercial orders.
Reviewing agreements & purchase orders and accurately entering orders in the business platform.
Validating contractual information and keeping record of all agreements and orders exceptions, raising risks and leadership approvals as outlined by Legal & Finance.
Analysing and processing queries related to specific orders and contracts.
Onboarding customers facilitating the access and delivery of all contracted service items.
Tracking all the ordered services from order-to-delivery, responding efficiently to any change requests.
Timely communication to monitor order processing flows and collaboratively respond to potential delivery or service availability problems.
Maintaining good communications with operations team, SRE team, sales teams and Management.
Working with sales teams on getting and confirming customer's order forecasts.
Tracking customer invoicing, billing confirmation and revenue recognition.
Key Skills And Experience
You have:
Relevant experience in a similar role.
Knowledge and understanding of SaaS business and a desire to bring a world-class experience to Nokia customers.
Lean, continuous improvement and customer-centric mindset.
Accuracy, analytical skills and attention to detail are required.
Working knowledge of CRM/ERP and ticketing systems is essential to onboard accounts, create service requests and track order-to-cash quickly and efficiently.
Proficiency in Microsoft Word, Excel and Outlook.
Excellent spoken and written Business English skills and the ability to write clear and concise text for different audiences.
High integrity and compliance with Nokia Platform principles (Open, Fearless, Empowered).
Low resistance to change, agility in taking on different responsibilities.
Ability to interact with all levels of management.
Team player; co-operative; proactive; fast learner.
It would be nice if you also had:
ITIL 4 Foundation certification is a plus.
SAP expertise is a plus.
Knowledge of Nokia SELL/SUPPLY/DELIVER processes and ability to navigate the organization to get things done.
About Us
Come create the technology that helps the world act together.
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer.
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World's Most Ethical Companies by Ethisphere.
Gender-Equality Index by Bloomberg.
Workplace Pride Global Benchmark.
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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