Salary: 990 euro gross per month (this includes the holiday bonus, meal allowance, and night shift allowance) plus free accommodation.
Working Hrs: 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday, 24/7.
Overview of the company:
Our client is a global outsourcing company with offices around the world. In Portugal, they have multiple sites where they support huge international clients and assist with business in more than 30 different languages, providing a multicultural environment.
The Role:
As a Content Reviewer and Investigator, you will support a mobility company headquartered in Estonia that offers ride-hailing, micromobility rentals, food and grocery delivery, and carsharing. Your main task is to review content created by internal systems or users to ensure compliance with Community Guidelines. You will review, classify, and/or delete highly sensitive content uploaded by users. A significant part of your role will involve conducting thorough investigations into various cases, including driver harassment and customer behavior issues. You will review materials submitted by drivers and customers related to cases and conduct outbound calls to gather additional information and gain a comprehensive understanding of each case.
Requirements:
Excellent communication skills, both verbally and in writing, in Russian and English.
Previous experience in an investigatory role is a plus.
Willingness to learn.
This is a 24x7 operation that requires a mix of day and night shifts.
Interest in Social Media.
On offer:
Competitive salary of up to 990 euro gross per month (including holiday bonus, meal allowance, night shift allowance) plus free accommodation (room in a shared company flat).
Full training provided.
12-month contract (renewable/extendable if you love it!).
22 days holiday per year, holiday, and Christmas bonuses.
The chance to work for one of the world's most successful communication companies in partnership with amazing global brands - it looks fantastic on your CV.
There is an excellent relocation package on offer, including flight reimbursement, airport pickup, accommodation during your employment, company-organized activities and events, and career progression opportunities.
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