Russian Customer Service Representative In Lisbon!

Join Our Team as a Russian Customer Service Representative in Lisbon!Position: Customer Service RepresentativeLocation: Lisbon, PortugalEmployment Type: Full-timeSchedule: 40 hours per week (8 hours a day with an additional lunch break), on a rotational shift pattern from Monday to Sunday, 06:00 AM to 10:00 PM.Remuneration: Base salary.Are you passionate about providing top-notch customer service in a vibrant environment? We're looking for a dedicated Customer Service Representative to join our team in Lisbon!What You'll Do:Customer Support: Assist customers via email and chat, primarily in Russian and occasionally in English.Inquiries Handling: Help with inquiries related to account and payment processes, resolving login and registration issues.Account Management: Restore and modify emails, phone numbers, and other account information; handle hacked accounts and restore characters.Rewards and Payments: Address questions about the reward program, tokens, and pre-paid game cards, as well as handle payment inquiries and process refunds.Data Management: Professionally manage and protect customer data.Who We're Looking For:Language Proficiency: Excellent level of Russian (C1-C2) and B2 level English, both orally and in writing.Dynamic Environment: Ability to thrive in a fast-paced, team-oriented, and structured environment.Decision-Making Skills: Capable of making decisions based on established rules and policies.Customer-Centric: A passion for helping others achieve results and the ability to handle potentially stressful situations.What We Offer:Productivity Bonus: Rewarding your hard work and dedication.Annual Flight Home: Sponsored yearly flight back to your home country.Training Support: Partially paid two-week training to get you started.Flexible Shifts: Weekly rotation covering our 24/7 customer support line.Health Benefits: Private health insurance for your peace of mind.Relocation Support: Assistance with flight costs reimbursement and accommodation.Experienced Guidance: Support from team members experienced in helping new colleagues relocate.Free Language Classes: Enhance your skills with free Portuguese classes.Fun Activities: Enjoy water sports, soft trekking, and much more.Positive Team Environment: Join a dynamic and creative team with a friendly atmosphere.Ready to embark on an exciting career journey in Lisbon? Apply now to become a valuable part of our customer service team! Your adventure in an engaging and supportive environment awaits!
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