Reservations Sales Specialist

Sandy Blue  is the leading villa rental specialist in the Algarve focusing on luxury properties in the Golden Triangle. From its launch in 2008 it has grown to provide hundreds of holidays each year to European visitors.
Due to this growth, we are excited to be adding a Reservations Sales Specialist to the existing Reservations team.
The Role: As the Reservations Sales Specialist your goal will be to proactively help  Sandy Blue  customers book the villa holidays of their dreams!
Your responsibilities will include: Accurately and enthusiastically responding to enquiries from potential guests
Proactively follow up existing enquiries closing as many leads as possible
Fully understand our portfolio to offer insights and recommendations to ensure the perfect villa for each guest
Use all available methods of communication to close bookings including telephone and email
Ensure response time KPIs are met and sales targets are hit
Proactively contacting past guests to develop relationship and help with their next booking
Input into new ideas on how we continually improve the sales process and our approach
Keep detailed and accurate records in Salesforce and our other back-end systems so every lead is actioned correctly and effectively
Be able to prioritize your time and workload
Effectively use all computer systems and tools to ensure consistency and adherence to processes and procedures
About you: You love selling and closing deals
You equally love providing amazing customer service and delighting guests
You enjoy picking up the phone and building relationships
Driven by achieving targets and self-analysing your performance everyday
Experience using CRM systems and technology to optimise your performance
Fluent in English and Portuguese and highly effective oral and written communication skills - other languages beneficial
Capable of prioritising, multi-tasking, and handling high volume effectively
Experienced in dealing with high value clients
Local area knowledge very useful
Happy to work weekends on a rota basis with the team
For the quickest application, please get in touch by sending your CV and a covering letter to ******
We look forward to hearing from you!

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