Become part of a renowned global retail leader known for its commitment to innovation, excellence, and exceptional customer care. We are looking for a skilled Remote French-Speaking Customer Service Agent to join our team. This role is exclusively available to those who live in Portugal, offering the convenience of remote work while contributing to our global success.Role Description:As a Remote French-Speaking Customer Service Agent, you will serve as the main contact for our French-speaking customers around the world. Your responsibilities will include delivering top-notch customer support, managing inquiries, and ensuring a smooth and enjoyable shopping experience. This position demands excellent customer service skills, empathy, and fluency in both French and English.Previous experience in customer service is preferred but not required. We provide thorough training to ensure you excel in this role. We value passion and dedication and are committed to supporting your professional growth and career advancement.Primary Duties:Customer Support: Offer prompt and professional assistance to customer queries via phone, email, and chat, ensuring high levels of satisfaction.Issue Resolution: Address and resolve issues related to orders, shipping, returns, and product details, seeking effective solutions.Product Knowledge: Stay informed about our products, promotions, and policies to provide accurate information to customers.Feedback Collection: Gather and report customer feedback and recurring issues to relevant teams to enhance service quality.Multitasking: Manage multiple customer interactions simultaneously while maintaining a high standard of service.Department Coordination: Collaborate with various departments, such as logistics and sales, to ensure effective customer support.Continuous Improvement: Participate in ongoing training to refine your skills and keep up with industry developments.Requirements:Language Skills: Fluency in French (written and spoken) is essential, with a strong command of English.Residency: Must be located in Portugal. Despite being a remote position, residing in Portugal is necessary for legal and operational reasons.Communication: Strong verbal and written communication skills, with the ability to provide clear and effective information.Customer Service Orientation: A genuine passion for delivering excellent customer service and helping others.Problem-Solving: Ability to independently analyze and resolve customer issues.Technical Skills: Proficient with various computer systems, customer management software, and online communication tools.Adaptability: Ability to thrive in a dynamic environment and quickly adjust to changes.Experience: Previous experience in customer service or retail is advantageous but not essential. Full training will be provided.What We Offer:Competitive Salary: A compensation package that reflects your experience and expertise.Health and Life Insurance: Comprehensive health and life insurance coverage for you and your family.Remote Work: Flexibility to work from home anywhere in Portugal, with all necessary equipment supplied by the company.Relocation Assistance: For candidates moving from abroad, we provide flight tickets to Lisbon and help with accommodation to support your relocation.Career Development: Opportunities for career growth within the company, including clear paths for advancement and professional development.Inclusive Work Environment: Join a team that values diversity, collaboration, and inclusion, with a focus on maintaining a healthy work-life balance.Ongoing Training: Access to continuous training programs to support your career development and skill enhancement.Employee Discounts: Enjoy discounts on a wide range of our products as part of your employment benefits.If you are enthusiastic about providing exceptional customer service, fluent in French, and interested in working with a leading global retailer, we encourage you to apply.
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