Renewals Representative II - French or German speaking. Location: Portugal - Lisbon - Office
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: R29072
Job Description The Renewal Manager (Lisbon, Portugal) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their subscriptions, coordinating additional training or professional service interests, identifying expansion opportunities including additional products + agents, and making sure Zendesk has a strong understanding of the overall account health. Success in this role is measured by increasing the value of each subscription while reducing churn and contraction.
You will be part of a fast growing Renewals organization at Zendesk.
Responsibilities: Lead future subscription negotiation at the time of renewal with a focus on reducing current discount and expanding term length.
Properly qualify expansion opportunities.
Identify customers who are high risk leading to a potential churn or contraction.
Partner with Customer Success and Sales teams in building save plans for at-risk customers.
Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.
Responsible for maintaining an 87% GRR renewal rate.
Responsible for meeting quarterly and annual goals.
Maintain timely renewals.
Manage renewal process from start to finish for all assigned opportunities.
Manage SalesForce opportunities accurately and staying up to date.
Manage customer campaigns as assigned.
Mentor Associate Renewal Representatives.
Qualifications: Must have 3+ years experience in renewing and managing customer accounts.
Proficient level of English.
Fluent French or German essential.
Excellent phone presence and interpersonal skills.
Excellent verbal and written skills.
Results oriented.
Excellent time management skills.
Team Player.
Experience with Salesforce.com.
Articulate and professional.
Experience in negotiating SaaS contracts and pricing.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
About Us Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. The company was conceived in Copenhagen, Denmark and today operates in more than 20 countries around the world.
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