Are you a Customer Service Specialist looking for new opportunities in Portugal? Do you prioritize the customer's needs and want to work from home? Then keep on reading!
Tasks
Your responsibilities and impact as a Customer Service Specialist will be:
Provide comprehensive support to employees using our client company's insurance via email and telephone.
Adhere to company policies and procedures.
Manage customer contacts digitally and handle inbound calls and written communications within established guidelines and goals.
Serve as the primary point of contact for policyholders, efficiently resolve cases, while identifying and escalating issues if needed to ensure timely resolution.
Complete daily tasks promptly and accurately to support operational efficiency.
Maintain data accuracy and security within the customer database.
Requirements
Skills, qualifications and interests you need to succeed in this role:
A native level of Italian and at least a C1 level of English
Ability to do 1st week of the training in Lisbon in the office starting from 6.5.
High school diploma or University Degree
Passion for customer service
Proficient in handling inbound calls and written communications within established guidelines
Attention to detail and accuracy in completing tasks promptly
Commitment to maintaining customer information security and confidentiality
Problem-solving; skillful identification and escalation of issues for timely resolution
Excitement about intercultural communication and commitment to a longer stay in Portugal
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit or a nationality that allows you to work in an EU country
Benefits
What is in it for you?
You can work from anywhere in the mainland of Portugal - only 1st week of training in the office in Lisbon!
Type of contract: Unfixed term contract, 30 days probation period
Working hours: Full-time (40 hours/week), shifts can be Monday - Friday 07:00-19:00, Saturday 08:00-12:00
Salary conditions: 990€ gross/month + performance bonus 120 € from 4th full month
Meal vouchers
Help with acquiring the NIF and SSN
If you are relocating to Portugal, a relocation package of 360 euros per month for the first 6 months can be applied (reimbursed) + up to 200.00 euros for the cost of a travel ticket (reimbursed after 3 months upon evidence of travel ticket)
Paid professional training
Fun and engaging company-wide initiatives
Excellent work culture
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
Apply now and enjoy a personalized recruitment process where diversity is not a buzzword because it's normality.
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