col-wideJob Description:
Job Title: French-Speaking Customer Service Representative (Onsite)
Location: Braga, Portugal - remote
Industry: Website Technical Solutions
Employment Type: Full-Time (Rotating Shifts)
Salary & Benefits:
Competitive pay
Health and life insurance coverage from day one
Meal allowance
Transport allowance
Career development and growth opportunities
Company-provided equipment (Laptop, tools, software)
Work Location: Onsite in Braga, Portugal
Shift Information:
Work schedule: Monday to Sunday with rotating shifts (including night shifts)
Two days off per week on a rotating basis
Shifts include morning, afternoon, and night rotations
Language Requirements:
French (C2 proficiency required)
English (Intermediate proficiency preferred)
Position Overview:
We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This is an exciting role in the website technical solutions industry, where you will assist customers with technical inquiries and provide exceptional service in a dynamic and fast-paced environment. If you are passionate about technology, problem-solving, and helping customers, this is the perfect opportunity for you.
As part of this role, you will assist French-speaking customers with various technical issues related to website services. You will troubleshoot problems, guide users on how to use website tools, and ensure they receive prompt, effective support. While prior experience in customer service or technical support is helpful, it is not required. We welcome candidates who are eager to learn, adaptable, and able to thrive in a fast-moving environment.
You will work onsite in Braga, supporting customers through phone, email, and live chat. Your work will directly impact customer satisfaction and contribute to the success of the company.
Key Responsibilities:
Deliver exceptional service to French-speaking customers, assisting with technical issues related to website services
Troubleshoot and resolve technical problems involving website setup, configuration, and performance
Provide clear guidance to customers, helping them understand and fully use website features
Quickly resolve website issues, including errors and performance concerns
Record customer interactions in the CRM system for efficient tracking and follow-up
Escalate more complex issues to appropriate teams for faster resolution
Ensure customer privacy and comply with data protection regulations
Offer feedback to management on recurring issues or potential improvements to the service
Handle multiple customer inquiries effectively during busy periods
Collaborate with team members to enhance the overall customer experience
Assist with account settings, billing issues, website features, and troubleshooting
Follow company procedures to maintain consistent service quality
Skills & Qualifications:
Fluent in French (C2 level minimum)
Intermediate English (B2 or higher preferred)
Experience in customer service or technical support is a plus but not mandatory
Strong communication skills, both verbal and written, with a customer-first approach
Willingness to learn technical aspects and troubleshoot website-related issues
Ability to work in a fast-paced environment, managing multiple tasks simultaneously
Strong problem-solving skills with a focus on quick issue resolution
Comfortable working rotating shifts, including nights and weekends
Ability to maintain focus and efficiency when dealing with repetitive tasks
Detail-oriented with strong documentation skills
EU ID required to work in Portugal (or Residence Card for non-EU nationals)
Additional Benefits:
Health and life insurance coverage from day one
Opportunities for career advancement with ongoing training and promotions
Daily meal allowance for lunch and snacks
Monthly transport allowance
Access to professional development programs and certifications
Company-provided equipment, including a laptop and necessary tools
A collaborative, supportive work environment where teamwork is encouraged