Job Title : French-Speaking Customer Service Representative (Onsite) Location : Braga, Portugal - remote Industry : Website Technical Solutions Employment Type : Full-Time (Rotating Shifts) Salary & Benefits : Competitive pay Health and life insurance coverage from day one Meal allowance Transport allowance Career development and growth opportunities Company-provided equipment (Laptop, tools, software) Work Location : Onsite in Braga, Portugal Shift Information : Work schedule: Monday to Sunday with rotating shifts (including night shifts) Two days off per week on a rotating basis Shifts include morning, afternoon, and night rotations Language Requirements : French (C2 proficiency required) English (Intermediate proficiency preferred) Position Overview : We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal.
This is an exciting role in the website technical solutions industry, where you will assist customers with technical inquiries and provide exceptional service in a dynamic and fast-paced environment.
If you are passionate about technology, problem-solving, and helping customers, this is the perfect opportunity for you.
As part of this role, you will assist French-speaking customers with various technical issues related to website services.
You will troubleshoot problems, guide users on how to use website tools, and ensure they receive prompt, effective support.
While prior experience in customer service or technical support is helpful, it is not required.
We welcome candidates who are eager to learn, adaptable, and able to thrive in a fast-moving environment.
You will work onsite in Braga, supporting customers through phone, email, and live chat.
Your work will directly impact customer satisfaction and contribute to the success of the company.
Key Responsibilities : Deliver exceptional service to French-speaking customers, assisting with technical issues related to website services Troubleshoot and resolve technical problems involving website setup, configuration, and performance Provide clear guidance to customers, helping them understand and fully use website features Quickly resolve website issues, including errors and performance concerns Record customer interactions in the CRM system for efficient tracking and follow-up Escalate more complex issues to appropriate teams for faster resolution Ensure customer privacy and comply with data protection regulations Offer feedback to management on recurring issues or potential improvements to the service Handle multiple customer inquiries effectively during busy periods Collaborate with team members to enhance the overall customer experience Assist with account settings, billing issues, website features, and troubleshooting Follow company procedures to maintain consistent service quality Skills & Qualifications : Fluent in French (C2 level minimum) Intermediate English (B2 or higher preferred) Experience in customer service or technical support is a plus but not mandatory Strong communication skills, both verbal and written, with a customer-first approach Willingness to learn technical aspects and troubleshoot website-related issues Ability to work in a fast-paced environment, managing multiple tasks simultaneously Strong problem-solving skills with a focus on quick issue resolution Comfortable working rotating shifts, including nights and weekends Ability to maintain focus and efficiency when dealing with repetitive tasks Detail-oriented with strong documentation skills EU ID required to work in Portugal (or Residence Card for non-EU nationals) Additional Benefits : Health and life insurance coverage from day one Opportunities for career advancement with ongoing training and promotions Daily meal allowance for lunch and snacks Monthly transport allowance Access to professional development programs and certifications Company-provided equipment, including a laptop and necessary tools A collaborative, supportive work environment where teamwork is encouraged