Remote French Customer Support In Lisbon

Job Title: Customer Service Representative – French Market (Remote, Urgent) Location: Lisbon (Remote) Schedule: Early Shift: 08:00 AM - 05:00 PM
Night Shift: 01:00 AM - 10:00 AM
5 Days per Week
Key Responsibilities: Provide excellent customer support to French-speaking customers via phone, email, and chat
Address and resolve customer inquiries related to products, services, and accounts in a timely manner
Troubleshoot customer issues and escalate when necessary to appropriate departments
Ensure customer satisfaction by following up on inquiries and maintaining effective communication
Accurately update and manage customer accounts and interactions in the system
Collaborate with team members and management to maintain a high standard of customer care
Work flexible hours, including early and night shifts , with consecutive days off whenever possible
Requirements: Native French speaker (mandatory)
C1 level of English (written and spoken) for internal communication
Previous experience in customer service is a plus
Strong communication and problem-solving skills
Ability to manage multiple customer inquiries simultaneously
Tech-savvy and comfortable working with customer support tools and systems
Flexibility to work rotational shifts (early and night shifts) and meet business needs
What We Offer: Competitive salary package
Remote working from Lisbon
Training and support for career development
Dynamic and friendly work environment
Opportunities for advancement within the company
Urgent position – Apply now and become part of our fast-growing team!

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