Become a Customer Support Representative for an international company in the hospitality and accommodation business. Join a dynamic team and embark on a rewarding journey while working from home in mainland Portugal!
Your responsibilities and impact working as a Customer Support Representative will be: Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.
Managing and responding to customer requests through phone and email.
Meet and exceed customer service quality and productivity goals as well as compliance regulations.
Build meaningful relationships, addressing customer inquiries with politeness, warmth, and professionalism.
Skills, qualifications and interests you need to succeed in this role: A native-level proficiency in Danish and a minimum B2 level of English.
High school diploma or Higher Education certificate.
A valid Portuguese work permit/a nationality that allows you to work in an EU-country.
Living in or willing to relocate to Lisbon for an international career and life experience.
Motivation and commitment to give excellent customer service.
Excitement about intercultural communication and embracing the expatriate lifestyle.
What's in it for you? Working anywhere in mainland Portugal - only training is in person in Lisbon.
Working hours: full time (40h/week) Monday- Sunday 8:00-17:00.
€17,079/year plus performance bonus starting from the 4th month in the company.
Health insurance after 6 months.
22 vacation days per year.
Paid professional training.
Employee discounts.
Fun and engaging company-wide initiatives.
Excellent work culture.
For international candidates: Reimbursement of your initial flight expenses after 3 months (up to €200).
Up to €360 for accommodation/month for the first 3 months.
Accommodation support customized to your needs and budget, which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for over 750 of the world's leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon? A colorful city view and a rich cultural history.
Pros of living in a European capital on a budget.
Delicious Portuguese cuisine and famous cafe culture.
Friendly people, good vibes, and a happy-go-lucky urban life.
Warm climate all year and a sunny beach life next to the Atlantic.
A large English-speaking local community and international environment.
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