Relocation Support- Junior Customer Service Representative

col-wideJob Description:

Responsibilities

Handle customer inquiries via phone, email, and chat, delivering prompt and professional responses.
Assist customers with product-related questions, order issues, and technical troubleshooting.
Escalate more complex issues to the relevant teams when needed.
Strive to ensure customer satisfaction by providing efficient and effective solutions.
Keep accurate records of customer interactions in the CRM system.

Requirements

Fluency in German(C2 level) with strong English communication skills (B2 level or higher).
Excellent problem-solving abilities and attention to detail.
Willingness to work on a rotational schedule, including weekends and public holidays.
No previous experience required –entry-level applicants are encouraged.
Availability to work on-site in Lisbon.

What We Offer

Competitive salary with an attractive benefits package.
Private health insurance.
Comprehensive paid training to support your success.
A multicultural, inclusive, and supportive team environment.
Opportunities for career development and growth within the company.

Work Schedule

Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
Days Off: 2 rotational days off per week.