Come and work with us. We are looking for a talented Recruitment Trainer & Quality Specialist to join our team.
As a Recruitment Trainer & Quality Specialist your daily responsibilities will include:
Conduct Audits to monitor performance on a daily basis, by reviewing and evaluating candidates records Responsible for Initial training and user creation Create action plans to improve performance Identify needs of development and elaborate ongoing training plans for recruiters (every recruiter to have minimum 1 hour of formal training each quarter; it can be My Academy) Attends and participates in meetings with Team Coordinators to discuss outputs of monitoring Give timely and constructive feedback Participate in Recruiter Follow Up sessions according to plans created with Coordinators Plan Walking Managements Stay informed about hiring processes and recommends program changes where appropriate Share new procedures with team Develop Recruitment contents (Job Overviews, Job Descriptions, Hiring Profiles) Act as GOS partner within the team Participate in Continuous Improvement activities Take responsibility for own personal development Contribute to the team spirit and well-being of the whole team and organization To succeed in the role, you will need to have:
Advanced English level (C1 at least) with strong verbal and written communication skills Additional languages would be a plus: Spanish desirable Strong English verbal and written communication skills Strong organizational/time management skills Good listening skills Logical and objective approach to quality assessments Customer service orientation, analytical and decision making skills Flexibility and ability to work in a fast- paced environment Stress tolerance Ability to influence behavior Dependable, reliable and able to perform duties with minimum supervision Proactive attitude Team work Ability to organize, prioritize and multi-task. Ability to work with a variety of people from diverse backgrounds Ability to make fair and consistent judgments and decisions Ability to solve problems and offer suggestions Ability to effectively interact with employees at all levels of the organization Ability to adhere to all organizational policies and procedures Ability to give constructive feedback which lead to performance improvement. Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc) Education and experience Minimum of 6 months call center experience Previous quality analysis or coaching/training experience would be an advantage Preferable college degree or related work experience Benefits. Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.?
Apply today!
