Company Description Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.
Job Description To always greet and treat passengers in a friendly and professional manner.
To assist the Guest Service Manager and Senior Receptionist with all required tasks and duties.
To ensure that passenger complaints are always treated in the most diplomatic way.
To follow up on previous complaints and ensure that the passenger's problem has been solved to their satisfaction.
To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience.
To ensure that guest satisfaction is always as high as possible.
To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling and all kinds of passenger requests in a professional manner.
To assist with the organization, planning and execution of several passenger activities and events.
To promote all revenue outlets onboard to passengers.
To support passengers with special needs and who had an accident/death and accompanying them to shore hospitals for support and translation.
To ensure that work stations are cleaned according to schedule, following the detail of USPH standards.
To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
To perform any other duties set by Guest Service Manager and Senior Receptionist.
Qualifications Minimum of two (1) years' experience in a hotel on land or one (1) year's experience on board a cruise ship in a similar position required.
Must be fluent in written and spoken English as well as German.
Any additional foreign language is a plus.
Excellent interpersonal and public communication skills.
Must have good administrative skills (Microsoft Office). Knowledge in MXP/POS is a plus.
Basic accounting skills and excellent organizational skills required.
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