Job Opening: Reception / Customer Service (Porto)
ABOUT US:
HOST WISE is a game-changing property management company in Portugal, driven by a passion for revolutionizing the vacation rental and real estate investment sectors.
We connect property owners, real estate investors, tourists , and digital nomads from all corners of the world.
Lightning-fast Growth StartUp , we've closed 2023 with promising numbers: Managing over 350 properties (apartments, houses, hostels, guest houses, and rural tourism spaces) with 10 M€ of annual revenue , more than 40 talented people, and successfully spinning off Invest Wise and Work Wise.
ROLE OVERVIEW:
As a Reception / Customer Service , you'll be responsible for managing and getting in touch with our booking partners and our customers ( e.g. owners, guests, and suppliers ) to manage all reservations and guarantee the workflow before, during, and after all stays. You are an important representative of the company , ensuring our guests have a positive experience through effective communication and problem-solving approaches.
Your role will require you to manage priorities, multi-task, be a problem solver, and a good communicator . Zendesk is the ticket system chosen to help carry out this essential goal of monitoring and prioritizing each process.
WHAT YOU'LL DO:
Be the first point of contact with our guests ;
Provide 1st level support , guidance, and solutions or answers to our guests before, during, and after their stay, over the ticket system Zendesk and telephone;
Receive, assess, prioritize, and resolve customer inquiries , being the guarantor of customer satisfaction through responses and actions;
Carry out day-to-day tasks including general administration and covering the reception area;
Ensure follow-up of customer requests and coordinate with the operations team or a more senior member of the team for better customer service;
Guarantee that common areas are clean and welcoming , and ensure that cleaning is planned for the following days.
PROFILE:
Available for working in the evening and night shift ( 15h-00h and 00h-08h ), 5 days a week, including weekends and holidays;
Available for a provision of services contract ;
Passionate about delivering great service and be guest-focused ;
A strong problem solver , with attention to detail and a proactive, bold personality;
Good communication skills in English; further language skills in French or Spanish are a plus.
WHAT WE VALUE:
Impact: Your contributions will make a tangible difference;
Data and Experimentation: We rely on data to inform decisions and embrace experimentation;
Learning: We encourage continuous learning and growth;
Collaboration: Working together is key to our success;
Enjoyment: We believe in enjoying what we do and having fun along the way.
Ready to embark on a journey where your skills will be valued, and your ideas will shape the industry's future?
WHAT YOU'LL BRING:
Talent, motivation, and dedication . All of those skills will be exponentiated at Host Wise, where you will learn and grow with us;
Good communication skills in Portuguese and English ; additional language skills in French or Spanish are an advantage;
Enthusiastic about technology and willing to take initiative and learn new skills;
Self-motivated, curious, and proactive mindset.
WHAT YOU'LL GET IN RETURN:
A competitive salary and benefits;
Accelerated career growth (both in salary and responsibility);
Regular team events where we celebrate our success which is our people ;
Work-life balance incentives;
A place where you can get things done . No unnecessary meetings or admin work.
#J-18808-Ljbffr